We’ve put together a few answers for our FQA.
Our office and fleet is situated in the heart of Brentwood, Los Angeles, California 90049.
Hiring a moving company saves you time and provides safety. Moving with Golden Tiger AG LLC facilitates your moving experience, guarantees safety of your belongings and offers stress-free, full service relocation.
Our License number: MTR0192594.
We are fully insured moving company with liability and cargo insurance.
Basic insurance of 0.60 cents per pound per article (up to $20.000 in damages) for your belongings is included in the rates already, as well as taxes.
You can always pack your belongings yourself in order to save time and money. However, if you want help, our packing services are included in hourly rate. Please let us know beforehand if packing and packing materials are required.
Yes, packing services are included in our rates. All packing supplies include: FREE wardrobe boxes (if returned on the same day). FREE plastic wrap. FREE tape. FREE blankets for protection of your belongings (if returned on the same day). FREE dollies. FREE straps. FREE tools and all moving equipment and a bunch of other good stuff. We also provide regular boxes, kitchen paper and bubble wrap for a small fee. Please let us know upfront about the quantity of boxes you need.
Our company provides disassemble and re-assemble of your furniture. This service is included in the rates of local or long distance moves!
TV Dismounting & Mounting is an extra services we offer, and it comes with additional fee of $100/item.
There is NO FEE for regular appliances if the transportation is ground to ground floor or via elevator. Moving appliances via stairs or extra large appliances (like double door refrigerators) will add $100/item to your bill. We can help our customers moving their washing machines, refrigerators, deep freezers, air conditioners, grandfather clocks, record players and TV sets. We reserve the right to inspect appliances or articles to determine whether they are in good working condition before accepting for shipment.
IMPORTANT: Golden Tiger AG assumes NO liability for readjustments, resynchronization or refocusing of such articles upon delivery!
Yes, we can relocate upright pianos, baby grand pianos, grand pianos, digital pianos. We are prepared with al the tools and equipment for any kind of scenario.
For a better assessment, please give us a call to schedule an inspection for the piano.
Unique or large items are part of our job. Extra heavy items like gun safe, piano, china cabinet, stone or marble items can be discussed in person or via phone. Contact us for more details about your unique/heavy items.
In the absence of original box, fragile items are carefully packed, using lots of cushioning materials in special designated boxes. We provide boxes for paintings and we double secure extra valuable/antique items.
The Double Drive Time law requires moving companies to double the time from origin to destination. i.e. If it takes 15 minutes to get from origin to destination, the moving company will note 30 minutes as a driving time. Double Drive time is included and is part of hourly rate.
Minimum booking policy for our services is 3 hours.
Yes. A non-refundable minimum reservation deposit is required for each move upon reservation. Reservation deposit that must be paid by Credit Card, Zelle, Venmo, Cash, over the phone or at in-person meeting upon reservation in order to secure a moving date. The non-refundable deposit consists of minimum 3 (three) hours of labor at the rate agreed upon reservation.
For reservations of Long Distance moves, the non-refundable deposit will constitute 50% of the total amount agreed between shipper and carrier for moving services upon reservation.
In the event of cancellation for moving services is submitted by the shipper (verbal or written) the deposit is non-refundable, regardless of the cancellation reasons or the time when notice of cancellation was submitted. This policy is instated by Golden Tiger AG LLC to cover certain expenses associated with the cancellation or “no show”, like lost opportunities, paid wages, fuel and vehicle amortization, to name a few.
In the event of cancellation made by carrier, the Notice of Cancellation will be submitted to the shipper and the deposit will be refunded to the shipper immediately.
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